They're expensive! The average full time animator (with a good skill level to handle your requests) is upwards of $100,000, plus sick leave, plus paid time off, plus health insurance, plus 401K. Super expensive! Plus, if there isn't a lot of work, they are just sitting around waiting. With a monthly subscription, you can pause and resume work as much as needed, so you're only paying for animation help when you need it!

You can have an unlimited number of requests, but they will be worked on one at a time and delivered in a first in - first out queue. A new request will not be worked on until the previous request has been approved and all files have been delivered.

This is a complex question to answer in an FAQ, because every animation differs in scope. However, when you submit a new request, we will do a review of the request and give you a time estimate. This is only an estimate, and some requests may take more or less time.

You will receive an end of day report, via email, showing the latest progress of the request, at the end of business each day you have a request active. These reports are usually sent between 7pm and 11pm PST.

You will be able to request a delivery date, but it is entirely subject to how fast the job is completed and how complex the job is. This is where this will be discussed in the time frame document, which is sent within 24 hours after submitting a job. If the deadline is too soon for the project scope (as discussed in the time frame), we can discuss an additional fee to help achieve the delivery on your deadline.

Of course! The way to do this is with multiple subscriptions, running concurrently. Each subscription will allow you to add one additional concurrent job to the queue.

You will never believe us when I tell you, but Motion Magical is a person studio. This means you will work directly with me, Benjamin, the founder of Motion Magical, on every project we do. However, if your video requires additional help, like custom illustration or video production, that is provided by outside partners and designers (potentially at an additional fee).

Primarily the Adobe suite of tools (After Effects, Photoshop, Illustrator, etc) and, for 3D work, I use Cinema 4D by Maxon.

When you sign up for Motion Magical, you will be given a client Google Drive folder, which will store all of your assets, including previews, final renders, and project files. These files will stay in this Google Drive folder for as long as your membership is active. If you decide to cancel or pause your membership, these files will be retained for at least 30 days from the pause date before being removed.

When you sign up for MotionMagic, you will be given access to a board in Trello. Here, you can easily create a new request, fill out the required information, and attach any relevant media to the board (we prefer Google Drive, but any link to any media service will do). Your request will also be updated with a time frame upon review (usually the same day as the request is received).

No problem! We will change the animation to your liking until you are 100% satisfied with the results!

No problem. Once your request is delivered, you can pause your account, and restart your subscription when you need more animation help. No need to let any of your subscription go to waste.

Due to the labor intensity of this type of venture, there are no refunds whatsoever. However, if you dislike the look of a video and want another designer to "pick it up where we left off", we will be more than happy to send you all relevant design files and media once you approve the request.

If your requests are not urgent, we will pause your subscription for you automatically and restart when we return. If your requests are urgent, please let us know in your board so we can make sure we get everything delivered on time.

Via your Trello board, I'll make comments on your requests you can respond to at any time, and you have access to this board 24/7... To save everyone time, I don't do any phone calls outside of the initial consultation, nor do I take any work requests via email. If you need to communicate something to me via audio or video, you are welcome to send me a video via Loom (and I will send you a Loom video if I need to explain something in a delivery), and I will send you previews of animations via our shared Google Drive folder.

You can pause anytime but, if your pause is 3 months or more, you will not be allowed to pause again for 30 days. If you pause for 6 months or more, you will not be allowed to pause again for 60 days, and if you pause 9 months or more, you will not be allowed to pause for 90 days. You can pause for up to 12 consecutive months but, after the 12th month, you will automatically be unpaused for 90 days (and you can then pause after the 90th day). This is the "official" rule to prevent abuse but, if you have extenuating circumstances, just email us and we can work around them.

100% yes! When I'm not working on your designs and animations, I am inventing new magic, working with other magicians on their projects, or performing at The Magic Castle in Hollywood, CA. And yes, if you are local to the Los Angeles Area and a current subscriber, you can visit the clubhouse anytime, just let us know! Plus, follow me/him on instagram as well!